Important Information
Policies
To help make your stay at Palais Hansen Kempinski Vienna in Vienna as comfortable and enjoyable as possible, please take a moment to review the hotel policies below. These guidelines cover important details such as check-in and check-out times, guests, children, pets, and payments, so you know what to expect throughout your stay.
Structured policies that support a smooth and well-managed stay.
At Palais Hansen Kempinski Vienna, policies are aligned with room standards and luxury amenities, ensuring clarity and consistency throughout the stay.
- Check-In and Check-Out
Check-in typically begins in the afternoon, while check-out is scheduled for late morning. Times may vary depending on the reservation.
- Identification Requirements
Guests must present valid identification at check-in, with minimum age requirements applicable.
- Cancellation Policy
Cancellation terms depend on the selected rate, with flexible and non-refundable options available.
- Payment Details
Payment is usually required at check-in or pre-authorized before arrival, with major credit cards accepted.
- Smoking Policy
The property operates as a non-smoking hotel, with designated areas where applicable.
- Pet Policy
Pets may be allowed on request, subject to additional charges and hotel conditions.